How We Rate Casinos

At InterAG, we've developed a comprehensive methodology to evaluate online pokies and casinos available to New Zealand players. Our ratings are based on independent research and player feedback, designed to help you find the safest and most rewarding gaming platforms.

1. Licensing & Regulation

This is our most important criterion. We prioritise casinos licensed by reputable regulatory bodies including the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Curaçao eGaming, or those holding a valid New Zealand Department of Internal Affairs license. We verify current licensing status and check regulatory compliance records. Unlicensed or poorly regulated operators are automatically disqualified from our top ratings.

2. Game Selection & Software Providers

We assess the breadth and quality of gaming libraries, including pokies (slots), live casino games, and table games. We favour operators partnering with established software providers such as Microgaming, NetEnt, Playtech, and other certified developers. Game variety, RTP rates, and exclusive titles all factor into this rating.

3. Bonus Terms & Wagering Requirements

We scrutinise bonus offers by examining the fine print—including wagering requirements (rollover), maximum cashout limits, game restrictions, and expiration dates. Fair bonus terms with reasonable conditions (typically 25-35x wagering) receive higher scores than predatory offers designed to be unachievable.

4. Payment Methods & Withdrawal Speed

We evaluate the range of deposit and withdrawal options, including credit/debit cards, e-wallets (PayPal, Skrill, Neteller), bank transfers, and cryptocurrencies. Fast processing times (ideally same-day or next-business-day withdrawals) and minimal fees are rewarded.

5. Customer Support

We test responsiveness and availability of customer service channels, including 24/7 live chat, email support, and phone lines. We rate operators on response times, staff knowledge, and ability to resolve issues fairly. Local NZ support in your timezone is a bonus.

6. Mobile Experience

We assess both responsive web design and dedicated mobile apps (iOS/Android). We evaluate loading speeds, navigation intuitiveness, game compatibility, and overall user experience on smartphones and tablets.

7. Responsible Gaming Tools

We require all casinos to offer robust responsible gaming features, including deposit limits, loss limits, session time limits, self-exclusion options, and cooling-off periods. Casinos with proactive player protection measures and links to support services (like Gambling Helpline NZ) score highest in this category.

8. Our Rating Scale

10/10 — Excellent: Top-tier operator with excellent licensing, diverse games, fair bonuses, fast payouts, stellar support, and strong responsible gaming features.

8-9/10 — Very Good: Reputable casino with solid licensing, good game selection, reasonable terms, reliable withdrawals, and adequate support.

6-7/10 — Good: Licensed operator meeting basic standards but may have limitations in certain areas (e.g., fewer payment options or less extensive support).

4-5/10 — Fair: Functional casino with valid licensing but notable shortcomings in bonuses, game variety, or customer service.

Below 4/10 — Poor: Significant concerns regarding licensing, terms, or player protection. Not recommended for NZ players.

Note: All casinos reviewed on InterAG.co.nz are licensed and legal for New Zealand residents. We do not review unlicensed operators. Ratings are updated regularly as casinos evolve.